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ACAA

Air Carrier Access Act, or ACAA, is a course designed to identify the need for Air Carrier Access Act and its compliance by describing the conditions of disabled passenger carriage including acceptance and onboard handling. The course on ACAA familiarises staff with the key factors explaining assistance of disabled passengers and recalling the role of Complaints Resolution Official.

    The course covers the following topics:


  • Identify the need for Air Carrier Access Act and its compliance
  • Describe the conditions of disabled passenger carriage, including acceptance and onboard handling
  • Explain how disabled passengers may be assisted
  • Recall the role of the Complaints Resolution Official (CRO)
Duration
75 Mins

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