Peak Pacific Group

back to Courseware categories

Courseware: Aviation

Flight Crew

ATR42-300

Aviation Security

Avro RJ

A320/321

A330

A340

(Duration: 60 mins)

B737-200/-300 Differences

B737-300/400/500

B747-400

B747-200

B747-400 Freighter Differences

B757

B767

CRJ

ETOPS

Fokker 50/70/100

International Flight Operations

(Duration: 60 mins)

Low Visibility Operations

Non-discrimination of Disability in the Air

North Atlantic Area Navigation

Polar Operation

SEP (A330,340/B747-400/B777-200,-300)

South Atlantic Area Navigation

Walkaround (A320/330/340)

Walkaround (B747-200,-400/B777-300)

Winter Operations

SEP

Aircraft Technical - Generic

Airline Security

Dangerous Goods Regulations

Door Operation

EASA Part 145 - Essentials

Evacuation Procedures

First Aid

General Safety & Emergency

In-flight Emergencies

Induction/Recurrent - General Procedures

Induction/Recurrent (A319 Differences)

Induction/Recurrent (A321 Differences)

Induction/Recurrent (A330/A340)

Induction/Recurrent (B747-400)

Induction/Recurrent (B777-200,-300)

Safety & Emergency (A320/330/340)

Safety & Emergency (B747/767/777)

Airport

Baggage Acceptance Rules

Baggage Claims Basics

Check-in & Cabin Baggage Handling

Check-in Services

Dangerous Goods Foundation

Dangerous Goods Handling

Departure Boarding & Arrival Services

English � General Situations at the Airport

English � Working with our Passengers

Flight Delay, Cancellation and Diversion

Fraudulent Travel Documents

Handling a Baggage Claim

Handling of Disruption Situations

Health & Safety at Airports

Lounge Services

Non-discrimination of Disability in the Air

Passenger & Baggage Reconciliation

Passenger Risk Assessment

Premium Services

Prohibited Items

Public Announcements

Security Items

Security Responsibilities

Special Meals

Special Passengers

Travel Documents Checks

Unaccompanied Minors

Ramp

A330 Cargo Loading & Restraint System

A340 Cargo Loading & Restraint System

A330 / A340 Door Operation

B747 Cargo Loading & Restraint System

B777 Cargo Loading & Restraint System

B747 Door Operation

B777 Door Operation

Cargo Hold Door Seal Protection

Loading Basics

Loading Limitations

Loadsheet Theory

Principles of Balance

Principles of Weight

Restraining the Load

Special Stowage

Unit Load Devices

5Cs of Effective Writing

Aircraft Seating Reservation Service

Airline Geography

Coaching and Development

Cost & Commercial Awareness

Delegation

English - General Situations at the Airport

English - Working with Passengers

Influencing

Initiating Improvement

Leadership

Managing Change

Negotiating

Passive Voice

Planning and Organising

Problem Solving

Project Management

Quality

Summarising Verbs

Supervising

Teamwork

The Airline Industry Challenge

Time Management

Cabin Crew

Aircraft Features - Airbus

Aircraft Features � B747-400

Aircraft Features � B777-300

Aircraft Knowledge (A330/340)

Aircraft Knowledge (B747-400/B777)

Basic Cabin Crew

Cabin Familiarisation (A330/B747/B777)

Cabin Preparation

Cabin Safety Report Writing

Cultural Awareness

Documentation for Flight Attendant

First Class Service Language Pre-course

Food, Safety & Hygiene

Food Allergy

In-flight Emergencies

In-flight Entertainment (IFE) System

In-flight Sales

Introduction to Aviation

Non-discrimination of Disability in the Air

Occupational Health & Safety

Passenger Boarding

Pre-Joiner Learning Portal

Pre take-off Checks

Safety Equipment

Self Presentation

Service Language Skills

Service Preparation & Newspaper Service

Wining & Dining In the Air

Maintenance

ETOPS Recurrent Training

Human Factors Survey for Mechanics

Jet Aircraft Maintenance Fundamentals

MD-80 Type Training

Reservation & Ticketing

About Fare Checks

Basic Ticketing Mid-Program Quiz

Creating Emergency Contact

Currency Conversion

Electronic Ticket Issuance

Electronic Ticket Rebooking

Electronic Ticket Reissuance

Electronic Ticket Related Functions

Fare Applications

Fare Directions

Fraudulent Tickets

Getting Started with Ticketing

Journey Types

Non-discrimination of Disability in the Air

Passport Details Elements

Reading an Electronic Ticket Record

Wheelchair Assistance

Cargo

Cargo Compartments and Loading Versions

Cargo Flow Foundation

CUBIC � A Quick Start

CUBIC � Export Functions

CUBIC � Import Functions

CUBIC � Trucking Services

Dangerous Goods for Cargo

Door Operation

E-NOTOC Preparation

E-NOTOC Preparation for Worldwide

E-NOTOC Records

E-NOTOC Records for Over pack Shipment

Export Cargo Handling

Handling Ezycargo Bookings

Import Cargo Handling

Loading Limitations

Mail Handling

Recurrent Training for E-NOTOC

Restraining the Load

The Air Waybill

The Cargo Claims System

Customer Service

Advancing Your Service Expertise

Call Center Communication Skills

Call Center Customer Service

Call Center Telephone Sales

Customers, Conflict and Confrontation

Services Straight from the Heart

The Voice of the Customer

Understanding Passengers