Course Description
The 'Non-Discrimination’ WBT has been designed as an awareness course to introduce airline crew and staff to the US DOT 14 CFR Part 382 regulations relating to the 'Non-Discrimination on the Basis of Disability'.

These legislations require airlines flying into or out of the USA to make aircraft, other facilities and services accessible to passengers with disabilities and also require the airline to take steps to accommodate passengers with a disability.

The course is divided into 11 modules, each dealing with specific aspects of an airline's interaction with disabled passengers.

The course has been designed to address the following content areas:

• General Requirements
• Airline specific Procedures
• Assessment

The 'Non-Discrimination’ WBT is a Flash-based, SCORM 1.2 and AICC-compliant course. It is audio-driven and the design utilises a scenario-based approach. Content is delivered through a combination of audio, real-life photographs and character illustrations to achieve an accurate balance of job context and scenario based coaching.

Target Audience
The ‘Non-Discrimination on the Basis of Disability’ Web Based Training (WBT) program has been designed for all front line staff of international airlines that fly into or out of the USA.

Front line staff has the primary responsibility of ensuring that the airline is in compliance with USDOT Non-discrimination Legislation which prohibits airlines from discriminating against passengers on the basis of disability.

The primary audience for the course are:

• Airport Staff
• Airline staff performing the role of Complaint Resolution Officer (CRO)
• Cabin Crew
• Flight Crew (available April 2010)
• Reservation and Ticketing staff

Course Topics:

• General Non-Discrimination Requirements
• Medical Clearance
• Passenger Requiring Mobility Aids and Assistive Devices
• Passenger Requiring Service Animals
• Accessibility of Information by Passengers
• Seating Requirements
• Airport Accessibility
• Boarding, Deplaning, & Connecting Assistance
• Facilities Onboard Aircraft
• Services Onboard Aircraft
• Refusal of Carriage and Complaints Resolution

Course Description

The 'Flight Crew - Annual Emergency Procedures’ Web Based Training (WBT) program has been designed as a Refresher course.

The overall WBT program is divided into a number of modules for the following aircraft type: Airbus A330/A340, B747-400, B747-400F and B777-200/300. Each aircraft type program has a number of common and specific modules required to cover specific aspects of an airline's safety and emergency procedures training program.

The WBT program has been designed to address the following content areas:

• Dangerous Goods
• Emergency Equipment
• Aircraft Specific Topics and Assessments

The WBT program is designed to ensure that the student; gains the necessary knowledge required, is able to pass the module assessments, prepared for the practical instructor-led hands-on part of the course and ready for the formal airline in-house certification exam.

Module Titles:

• Doors/Crew Stations
• Cockpit Door
• Overhead Crew Rest
• Equipment Location
• IFE Smoke/Fire Protection
• Turbulence
• Fuelling Procedure (PAX On Board)
• Decompression
• Unruly PAX
• Dangerous Goods

Course Description

The 'Cabin Crew - Annual Emergency Procedures’ Web Based Training (WBT) program has been designed as an Induction and Refresher course.
The overall WBT program is divided into a number of modules for the following aircraft type: Airbus A330/A340, B747-400 and B777-200/300. Each aircraft type program has a number of common and specific modules required to cover specific aspects of an airline's safety and emergency procedures training program.

The WBT program has been designed to address the following content areas:

• Aircraft Technical awareness
• First Aid
• Aircraft Specific Topics and Assessments

The WBT program is designed to ensure that the student; gains the necessary knowledge required, is able to pass the module assessments, prepared for the practical instructor-led hands-on part of the course and ready for the formal airline in-house certification exam.

The WBT program is an audio-driven course with an interactive learning style and knowledge checks at the end of each module to check the learners understanding.

Target Audience
The primary target audience for this course is the airlines cabin crew taking Induction and Refresher training.

Module Titles

• Aircraft Technical Knowledge
• First Aid
• Escape System
• Ditching
• Fire
• Dangerous Goods
• Turbulence
• Passenger with Disabilities
• Refuelling with Passengers on Board
• Decompression
• A340-300 Differences
• Security
• Evacuation

A combination of state of the art speech recognition technology and artificial intelligent systems created Intelligent Communications Environment (ICE).

 

ICE is a software system designed to be a single and portable device capable of teaching students proper aviation phraseology and procedures. This learning event is accomplished while immersing the student in a “live aviation communication environment”. Two distinct modes of training optimise student learning potential, student throughput and minimises overall training time.

 

ICE utilises speech recognition as its primary student interface. The speech system allows course administrators the capability of measuring the accuracy, quality and timeliness of the student responses and the correct phraseology of radio communications. The ICE Assessment Tool provides immediate feedback to the student and instructor. The assessment identifies and quantifies areas in need of further development. The ICE system has achieved 98% accuracy during system acceptance training.

 

The training system is both portable and flexible. It can be configured on a laptop, desktop and networked with multiple ICE applications via a server. Networking allows the instructor to provide classroom teaching/coaching to a large body of students, as well as the flexibility of interfacing with a student learning management system (LMS).

Mobile EKP (mEKP) is an end-user version of the Enterprise Knowledge Platform (EKP), a powerful and robust LMS – running independently from a USB flash drive*. No installation or Internet connection required.

mEKP enables users to review course materials, run courses, take exams and review documents, as well as review exam and training history information from any computer with a USB port at their convenience anywhere, anytime.

How does it work?

Portable LMS
mEKP is a much more powerful solution than offline players.
It is a portable e-learning environment that can support all courseware and exam detail delivery, as well as tracking user information and activity that can be found in the master EKP system. It supports single and multi-user environments.

Smart Synchronization
It can intelligently manage user information (AICC, SCORM, exam data) while offline and communicate with the master EKP system to synchronize user-specific information when access to the Internet or company intranet is available. All course and exam completion data, including dates, times and scores are uploaded to the main server when an Internet connection is available.

Pre-Load Content
Content can be pre-loaded into mEKP, such as:

• exams
• courses
• news
• reference materials
• career development information
• catalogs

Rock-solid Security
mEKP has the same security options and permissions settings of a master EKP system.
A user system may be configured for a range of security requirements, from dynamic creation of new users to master host authentication and verification of user identity before access is granted. Likewise, various USB encryption options are available to protect the device in event of theft or loss. Each mEKP is allocated a unique instance identifier by the master EKP system to better manage security and the integration of data from multiple sources.

As an added level of security, administrators can tag specific items in the EKP master as downloadable material into mEKP.

mEKP can also automatically remove materials (courses, exams, etc.) after they have been used offline and the results synchronized with the master EKP system.

Why does your organization need mEKP?
mEKP is designed to enable your organization to revolutionize training delivery to learners around the world with a truly portable LMS. Learners can take courses or exams whenever and wherever it is convenient, without the need to connect to the Internet.

If your learners are mostly out in the field or remote offices and have limited or restricted Internet connectivity, including:

• Sales people
• First responders
• Public utilities field staff
• Sailors and pilots
• Cruise ship crew
• Military personnel

mEKP will enable you to deliver compliance training, certification assessments, secure/private content and a lot more to these learners.

*Technically, mEKP can also run on any electronic flash memory data storage device with at least 1GB memory capacity, as well as any laptop computer.